Question 1

What's unique about the vibration of the device?

Accepted Answer

The device uses a heterodyne wave, which combines two separate waves to create a third embedded wave that forms a beat frequency up your spine.

Question 2

Is this similar to a massage chair or vibration plate?

Accepted Answer

No, not at all. The device targets your nervous system specifically and vibrates at 80 Hz. Vibration plates vibrate at around 40 Hz and are designed to target different systems like circulation and lymphatics. The 80Hz vibration and spinal delivery method is unique to the NeuroNova brain reset device and clinically indicated to support nervous system regulation and natural dopamine balance.

Question 3

Are there any clinical studies or data I can read about how the device works?

Accepted Answer

Yes. Clinical studies and research summaries can be found on the How It Works page of our website. There are seven of them.

Question 4

How long does a session last?

Accepted Answer

Ten minutes.

Question 5

How often should I use the device?

Accepted Answer

One session per day is optimal, and a minimum of 5 days per week is recommended for best results. Time of day is not important: some users prefer a morning session to provide focus and clarity for the day ahead; others prefer nighttime sessions to improve sleep quality. Although not designed for acute de-escalation, some users find that sitting on the device anytime during an episode of high stress or overwhelm can provide relief.

Question 6

What does the 'intensity' setting do, and how do I find the right level for me?

Accepted Answer

If you can't feel the vibration in your neck, the wave isn't traveling all the way through. More petite users may benefit from a lower intensity setting, while larger users may need to increase it slightly. If the vibration tickles your nose or feels uncomfortable, lower the intensity. Focus on what feels most comfortable for you. The level of intensity does not affect wave frequency.

Question 7

Does a higher intensity deliver better results?

Accepted Answer

No; it's all about finding the intensity level for your body mass and personal comfort. As long as you can feel the pulse at the base of your skull, traveling up through your neck, you are receiving benefits.

Question 8

Should I do my session in the morning or evening?

Accepted Answer

It depends on your goals and routine. Morning sessions are often used to support focus, clarity, and emotional resilience throughout the day, while evening sessions are commonly used to help with relaxation and winding down.

Question 9

How should I sit on the device for best results?

Accepted Answer

Sit up straight with good posture. Put your feet flat on the floor, and roll your shoulders back to keep your chest open. You may find that lifting or lowering your chin slightly will allow the vibration to move through your neck more easily.

Question 10

Can the device be used in different settings — home, office, school, gaming environments, etc.?

Accepted Answer

Yes! It's small and can be tucked under a desk or in a closet when not in use. The best environments are those that are quiet and allow you to be undisturbed and reflective for the entire 10-minute session.

Question 11

Can I listen to music or watch something during a session?

Accepted Answer

We recommend listening to a guided meditation, a breathwork session, or calming music. We provide meditation content specific to sleep improvement, habit reset, elevation of calm, and focus enhancement on our website/app, designed specifically for use with the device. We don't recommend watching content or using social media during your session. The goal is to reach a state of calm and reinforce positive behaviors.

Question 12

What conditions or issues does the device support?

Accepted Answer

The device is designed to support those managing anxiety, stress, sleep issues, addiction or repetitive behaviors, and pain.

Question 13

What benefits do regular users report?

Accepted Answer

Improved calm, better sleep, and increased focus.

Question 14

How is this different from medication, therapy, or a meditation app?

Accepted Answer

Unlike medication, the device is non-pharmacological, non-habit-forming, and has no chemical side effects. Unlike a meditation app, it delivers a physical 80 Hz signal through your spine that directly supports dopamine regulation — it works on your nervous system, not just your mindset. It's designed to complement therapy and healthy habits, not replace professional care.

Question 15

Can people of all ages use the device?

Accepted Answer

The device is suitable for individuals of all ages of good health, although it may be difficult for very young children to sit still and in the correct posture for a 10-minute session. It's recommended that users be old enough to sit still and be reflective for 10 minutes to see benefits.

Question 16

Are there people who should not use the device?

Accepted Answer

The device is not recommended for people who have an open or active wound; have a pacemaker or implanted electronic medical device; have a history of seizures or epilepsy; are pregnant; have a serious neurological or heart condition; or have recent head, neck, or spinal injuries.

Question 17

Are there conditions the device is not designed to support?

Accepted Answer

Yes—most notably, clinical depression. The device is designed to support dopamine regulation, which plays a key role in motivation, focus, reward, and certain aspects of anxiety and stress. However, clinical depression is more complex and is not primarily a dopamine regulation issue. It's best to think of the device as a tool for supporting day-to-day mental performance and emotional balance rather than a treatment for clinical mental health conditions. If you're dealing with depression, it's important to work with a qualified healthcare provider for proper care.

Question 18

How much does the device weigh?

Accepted Answer

35 lbs.

Question 19

What are the dimensions?

Accepted Answer

19.5" long, 20.5" wide, 23" tall.

Question 20

Can the device height be adjusted?

Accepted Answer

Yes. The device height is adjustable by approximately 3 inches, ranging from 20.5 inches at the lowest setting to 23.5 inches at the highest setting.

Question 21

What's included with the device?

Accepted Answer

The device, an instruction manual, and a power cable. The device takes only minutes to unbox and prepare for use.

Question 22

Can the device be plugged into a standard US outlet? What voltage does it require?

Accepted Answer

Yes. It runs on a standard US outlet at 24 volts, 6 amps. It has an on/off switch and can remain plugged in when not in use in the "off" state.

Question 23

What materials is the device made of?

Accepted Answer

Injection-molded nylon plastic, metal interior hardware, an aluminum base, and steel springs.

Question 24

Does the device require any assembly or setup?

Accepted Answer

No. Simply plug in the power cord.

Question 25

Is there an app?

Accepted Answer

Yes—there is a web app designed to support your experience with the device. The app helps make your sessions more intentional and consistent. You'll be able to access guided sessions, track your usage, and build simple routines around your device use.

Question 26

What is the maximum weight capacity?

Accepted Answer

295 lbs./133 kg.

Question 27

How much does the device cost?

Accepted Answer

We offer a flexible option designed to make getting started simple and low-risk. Most customers choose our $99/month rental plan. To get started, there is a $500 initial deposit, which secures your unit and goes toward ownership if you decide to keep it. An outright purchase option is also available, but most people start with the monthly plan. To convert your rental to a purchase, we offer an easy conversion program based on how many months you've rented the device. Contact support@neuronovaco.com for your specific conversion pricing.

Question 28

Is there a warranty?

Accepted Answer

Yes. The device is covered under a limited warranty that protects against manufacturing defects and issues related to normal use. If something isn't working as expected, our support team will help troubleshoot and, if needed, repair or replace the unit based on the terms of the warranty.

Question 29

Is there a rental option?

Accepted Answer

Yes. We offer a Consumer Rental Program designed to make it easy to access the device without purchasing it outright. The program includes unlimited device sessions, one app subscription, and the ability to use the device month-to-month with no long-term commitment. Customers can cancel at any time by returning the equipment.

Question 30

What does shipping cost?

Accepted Answer

We currently only sell and ship within the United States. For a typical ~40 lb shipment, you can generally expect a range of $100–$300 depending on distance, carrier rates, and delivery speed. Exact pricing will be shown at checkout based on your address.

Question 31

What are the shipping options, and how long does delivery take?

Accepted Answer

We partner with FedEx. Shipping typically takes 5–7 business days, depending on your location.

Question 32

Do you ship internationally?

Accepted Answer

Not currently. We only sell and ship within the United States and do not accommodate international orders at this time.

Question 33

Is there a trial period before I commit to buying?

Accepted Answer

We don't currently offer a traditional trial period or money-back guarantee. However, we designed the experience to be low-risk and flexible through our $99/month rental program, which lets you start using the device with a low upfront commitment and continue only as long as it's right for you.

Question 34

Can I rent-to-own the device?

Accepted Answer

Yes. Our rental program functions as a flexible path toward long-term ownership. Over time, customers have the option to transition into ownership based on the terms outlined in the rental agreement.

Question 35

How can I contact support?

Accepted Answer

You can reach our support team directly anytime. Phone: 860-800-6682. Email: support@neuronovaco.com. Contact form: /contact.

Question 36

Do you offer financing?

Accepted Answer

Yes. We offer financing through Affirm, including 0% interest for 6 months for qualifying customers. Just select Affirm at checkout to see your options — checking your rate won't affect your credit score.

Frequently asked questions

The vibration technology

How to use: best practices

Who it's for & benefits

Size & specifications

Pricing, shipping & returns