Policies

These policies apply to all orders placed through neuronovaco.com. We may update them from time to time; the version in effect at the time of your order applies to that order.

Shipping

We ship within the United States. Orders are processed within 1–2 business days, and most devices arrive within 5–7 business days of shipment. You'll receive tracking information by email as soon as your order ships. NeuroNova is not responsible for carrier delays outside our control, but we'll help you track down any package that goes astray.

At-Home Trial & Returns

We want you to feel the difference in your own space. Every device includes a risk-free at-home trial. If it isn't right for you within the trial period, contact us to start a return for a refund of your device payments, less any non-refundable fees disclosed at checkout.

• Reach out before the trial period ends to request a return authorization.
• Pack the device in its original packaging and use the prepaid return label we provide.
• Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the device.

Devices returned damaged, incomplete, or outside the trial window may be subject to a restocking or repair fee.

Rental Terms & Cancellations

The NeuroNova device is offered on a recurring rental plan. Your subscription renews automatically at the interval shown at checkout until you cancel. You may cancel at any time after any minimum term disclosed at purchase; cancellation stops future charges and includes instructions for returning the device.

• Manage or cancel your plan by emailing our team — we'll confirm in writing.
• You're responsible for returning the device in good working condition, normal wear excepted.
• A fee may apply for devices that are not returned, or are returned damaged beyond normal wear.

Warranty

Your device is covered against defects in materials and workmanship for as long as your rental plan is active. If something stops working through no fault of your own, we'll repair or replace it at no charge. This warranty does not cover damage from misuse, accidents, unauthorized modification, or normal cosmetic wear.

Payments, HSA/FSA & Financing

We accept major credit and debit cards and eligible HSA/FSA cards. The NeuroNova device may qualify as an HSA/FSA-eligible expense; we recommend confirming eligibility with your plan administrator. Financing options, where offered, are presented at checkout and are subject to the lender's terms and approval.

Privacy & Terms of Service

Your use of this site is also governed by our Privacy Policy and Terms of Service. To review or exercise your privacy rights — including opting out of the sale or sharing of your personal information — visit Your Privacy Choices.

Medical Disclaimer

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Experiences and outcomes vary. Consult your healthcare provider before use if you have a medical condition.

Contact

Questions about any of these policies? Email support@neuronovaco.com or call 860-800-6682. We typically respond within one business day.

Effective September 1, 2026.